FAQ
Who is Berber Home Deco?
At Berber Home Deco we are experts, in creating one of kind Berber rugs that have been passed down through generations and come from the areas of Morocco. Our collection includes a variety of rugs ranging from vintage pieces to modern designs and even customized creations. Located in the city of Azilal, Morocco, our dedicated team of curators tirelessly explores the countryside going beyond the busy Marrakesh marketplace to find the rarest and most exquisite Moroccan rugs, for our collection.
Where are Berber Home Deco Rugs Made?
We are deeply committed to preserving traditional craftsmanship and supporting local artisans hailing from various regions across Morocco. Our artisans from Beni Ourain, Khenifra, Boujad, M'rirt, Oued Zam, and Taznakht use their modern design skills to weave each rug using time-honored carding, shearing, and dyeing techniques. We take great care to ensure that each rug is unique in its character, texture, and pattern, making each piece a work of art.
Can I Request a Return for a Berber Home Deco Rug?
Our Moroccan Berber vintage rugs are unique and one-of-a-kind pieces of art. They are made by hand using traditional techniques, and as such, they may have imperfections or signs of wear that add to their character.
All our Moroccan Berber rugs are uniaue and 100% hand made by artisans and the small imperfections you may find are the sign of craft man's work and symbol or the originality of each piece.
If you are not satisfied with your rug for any reason, you can exchange it within 14 days of receiving it. The rug must be returned in the same condition as when it was received. Original delivery costs are non-refundable, and return shipping must be arranged at the buyer's expense.
To initiate a rug exchange, kindly contact us via email at:
What Should I Do If I Receive Damaged Goods During Transport?
Our commitment to secure packaging and reliable shipping services minimizes the chances of your rug arriving damaged. However, should any of your items arrive in a damaged condition, please contact us within 14 days of receiving your order. We will gladly offer you a full refund or a replacement. It is essential to retain the original packaging for inspection purposes and provide photos of the damaged rug.
How can I pay?
We accept various payment methods, including credit cards such as MasterCard and Visa, debit cards through Stripe, and direct PayPal payments.
Which currency are your rugs based on?
All prices are listed in U.S. dollars.
Are import duty taxes included in the price?
The price of international shipping does not include import duty, which is a tax that is specific to each country and is based on the delivery address. Customers in the United States do not have to pay import tax on goods from Morocco because of a free trade agreement between the two countries. We recommend checking your country's customs regulations before making a purchase. Any additional duties and taxes assessed by customs will be the responsibility of the customer.
How much does express “door-to-door” delivery cost?
Free shipping is available to most international destinations. Items will be shipped within 2-3 business days, and delivery times may vary depending on your country.
How can I track my order?
Your order will be shipped with tracking information. You will receive an email with the tracking number within 3-5 days of your purchase.
Are the colors of the rugs on your website accurate?
We take our product photos under artificial lighting, but we strive to accurately represent the rug's appearance on screen. If you would like to see a particular rug photographed in natural lighting, please contact us and we will be happy to provide additional photos. Please keep in mind that the rug's appearance may vary under different artificial lighting conditions.
How do I care for my rug?
Upon receiving your new vintage Berber rug, it's essential to be aware of any potential irregularities or signs of wear. To maintain its pristine condition, we recommend implementing a routine care and maintenance plan.
Throughout the day, dirt can accumulate within the thick fibers of Moroccan rugs. Regularly removing this dirt can significantly enhance the rug's durability. We suggest shaking the rug outdoors at least once a week to dislodge dust and dirt particles. Additionally, make it a practice to vacuum the rug regularly to address more stubborn spots. This maintenance routine will effectively slow down the aging process, as wool rugs are inherently self-cleaning, especially when exposed to fresh air outdoors, which helps disperse any odors.
When you initially receive your rug, you may notice some shedding of excess fibers that were not fully incorporated during the yarn spinning process. However, rest assured that with a regular vacuuming, this shedding will gradually diminish, leaving you with a rug in perfect condition. In case of spills, it's crucial to act swiftly. Blot the stain immediately with a towel and warm water, avoiding excessive rubbing, which could harm the fibers.
If you ever consider professional cleaning for your rug, we recommend opting for an 'off-site' cleaning service provided by trained professionals. This ensures a controlled environment and the best care for your cherished rug.
Lastly, please keep in mind that every 1-2 years, rotating your rug is advisable to ensure even wear and prevent continuous exposure to direct sunlight. Continuous sunlight exposure can lead to color fading over time.