Shipping

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

-Processing time is between 2 to 4 days

-Estimated shipping time is between 7 and 14 days depending on where you are in the world.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at contact@berberhomedeco.com with your name and order number, and we will look into it for you.

To track your order please click here

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@berberhomedeco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

If you have any further questions, please don’t hesitate to contact us at contact@berberhomedeco.com